Refund Policy

Last updated: June 2026

We want you to be happy with Prompt Firewall. Here is our refund policy, kept simple and fair.

7-Day Money-Back Guarantee

If you are not satisfied with Prompt Firewall for any reason, contact us within 7 days of your first payment and we will issue a full refund — no questions asked.

After 7 Days

After the 7-day window, we do not offer refunds for the current billing period. However you can cancel at any time and you will not be charged again after the current period ends.

Exceptions

We will always issue a refund if:

You were charged due to a technical error on our side
The service was down for more than 24 consecutive hours in a billing period
You were charged after cancelling your subscription

How to Request a Refund

Email us at hello@promptfirewall.com with your account email and the reason for your request. We will process all refunds within 5 business days.

Cancellations

You can cancel your subscription at any time from your Paddle billing portal. After cancellation your API key remains active until the end of the current billing period.

Contact

Any questions? Email hello@promptfirewall.com and we'll get back to you within 24 hours.